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 Unexpected Refund? 
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Minion
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Joined: February 11th, 2015, 4:47 pm
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So much to my surprise ND processed a refund for me that I didn't ask for. Has that happened to anyone else or just me? :?:


June 16th, 2017, 5:00 pm
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Minion
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Joined: March 1st, 2016, 11:15 am
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Nothing for me.... did the amount correspond to something for you ?


June 16th, 2017, 5:15 pm
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Minion
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Not that I know of. I got a refund via kickstarter from them and SPM said:

Soda Pop Miniatures says:
Thank you for pledging to back the Super Dungeon Legends Kickstarter. We are happy to issue a full refund at this time. This decision will not be reversed


June 16th, 2017, 6:08 pm
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Minion
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If this is not a mistake it is highly concerning. It would mean that they've decided to take things one step further and actually start refunding/kicking/banning anyone who would dare provide criticism on a public forum...


June 16th, 2017, 6:14 pm
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Minion
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Surely its just an error?!
You should make contact with the customer services directly

Or PM Nekodachi/Deke/Justin via these boards?


June 16th, 2017, 6:45 pm
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Minion
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This is surprising and worrying.... such lack of clarity.....


June 16th, 2017, 6:51 pm
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Minion
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insider714 wrote:
Not that I know of. I got a refund via kickstarter from them and SPM said:

Soda Pop Miniatures says:
Thank you for pledging to back the Super Dungeon Legends Kickstarter. We are happy to issue a full refund at this time. This decision will not be reversed


This would mean you no longer have access to the comment section of the KS, correct?


June 16th, 2017, 7:03 pm
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Minion
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amarento wrote:
insider714 wrote:
Not that I know of. I got a refund via kickstarter from them and SPM said:

Soda Pop Miniatures says:
Thank you for pledging to back the Super Dungeon Legends Kickstarter. We are happy to issue a full refund at this time. This decision will not be reversed


This would mean you no longer have access to the comment section of the KS, correct?


Correct. I tried to message SPM directly via that. I'm going to at least give them a chance to respond. :/


June 16th, 2017, 7:11 pm
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Minion
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Highly unusual for sure, please do keep us updated as soon as you hear back


June 16th, 2017, 7:14 pm
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Minion
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So it's been a couple days and while I know they're not in the office, they have definately been on the Kickstarter page today. Suggestions?


June 19th, 2017, 11:02 pm
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Try one laser pointer or a wool ball to attract Nekodachi, but no. (joking)

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June 20th, 2017, 1:12 am
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Bottle Cap
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It seems to me like a thread on the official forums with several concerned customers commenting on it would probably catch their attention, and hopefully garner a reply.

Before speculation starts running rampant, was this definitely because of statements on the forum here? If so, that worries me. I think people giving honest feedback is a good thing, even if it isn't entirely positive. I wouldn't want to say something that gets me booted from the KS a year-ish after pledging.


June 20th, 2017, 11:11 am
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Minion
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Tarlach wrote:
It seems to me like a thread on the official forums with several concerned customers commenting on it would probably catch their attention, and hopefully garner a reply.

Before speculation starts running rampant, was this definitely because of statements on the forum here? If so, that worries me. I think people giving honest feedback is a good thing, even if it isn't entirely positive. I wouldn't want to say something that gets me booted from the KS a year-ish after pledging.


I mean, THAT's the thing, I don't know. It could be a mistake, thare's another guy on the KS page who share's my name. My real name isn't uncommon when someone is looking for a return and they click the wrong "insert first name here". But on the other hand, I haven't seen "GrauGeist" on the Legends KS page either lately, and so it makes me wonder if they are trying to "eliminate threats" for holding them accountable.

I always made sure to never say anything "inflammatory" (using profanities and whatnot) if for no other reason to not be crass, but I didn't see anything wrong with criticisms. If they didn't want them, why even ask for feedback? Just make the game. I dunno, it reeks of strange to me and I don't rightly trust it.


June 20th, 2017, 11:38 am
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Consul
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I just can't believe a company would forcibly issue refunds to make people shut up. It just doesn't compute.
It really sounds a lot like a mistake.
I would hold back on the conspiracy theories until you get a proper reply ;)

Have you tried to contact ND via the mail on the store page?

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June 20th, 2017, 12:34 pm
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Minion
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Goblin-King wrote:
I just can't believe a company would forcibly issue refunds to make people shut up. It just doesn't compute.
It really sounds a lot like a mistake.
I would hold back on the conspiracy theories until you get a proper reply ;)

Have you tried to contact ND via the mail on the store page?


Yup. Email, Kickstarter, and this forum here. No response.


June 20th, 2017, 12:39 pm
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Bottle Cap
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insider714 wrote:
But on the other hand, I haven't seen "GrauGeist" on the Legends KS page either lately, and so it makes me wonder if they are trying to "eliminate threats" for holding them accountable.

Grau Geist commented on KS like 30 minutes ago ;)


June 20th, 2017, 7:42 pm
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Denizen
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Have you tried privet messaging anyone on the forums or just this thread? If you haven't yet I'd message ND_nekodachi. ND_Justin is also fairly active and might be able to pass it on to the right person too.


June 20th, 2017, 8:51 pm
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Ninja Corps
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Let me see if I can get someone here. The forums don't notify anyone if there is a problem so posts can get overlooked.

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June 21st, 2017, 1:37 am
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Denizen
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If SPM is busy, the email replies can take about 2 weeks. It's normal.


June 21st, 2017, 3:02 am
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Denizen
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Azriel wrote:
insider714 wrote:
But on the other hand, I haven't seen "GrauGeist" on the Legends KS page either lately, and so it makes me wonder if they are trying to "eliminate threats" for holding them accountable.

Grau Geist commented on KS like 30 minutes ago ;)



You can be kicked from a KS, they need to refund your pledge thru KS, not sure how it works once the campaign is over, but i had my GHostbusters II pledge refunded so i couldn't comment anymore, this happened the day after i called them out on using artwork that CLEARLY WAS NOT Dan Schoenings' work yet still trying to pass it off as his.


June 22nd, 2017, 11:13 pm
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