Soda Pop Miniatures
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Refund Approved, But Not Received?
http://community.sodapopminiatures.com/viewtopic.php?f=3&t=14184
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Author:  Sakibou [ September 5th, 2017, 11:36 pm ]
Post subject:  Refund Approved, But Not Received?

Back in July, I requested a refund for my late pledge towards Relic Knights: 2nd Edition. I received a response that same day (usually a good sign), asking if there was anything the rep could assist with. I thanked the rep for their offer, but reiterated my request. About a week goes by...no further response. So I email the rep again, asking for some sort of update. They respond the next day, with nearly the same message they'd sent the first time around.

Of course I'm a bit miffed at this point, and I tell the rep as much. Nearly another week goes by, and the rep finally says they're going to issue me a refund via Paypal.

That was back on July 31. I haven't heard a peep from anyone since then. I've sent three separate emails, widely spaced apart.

My question is...What should I do at this point? It's been well over a month. Should I just keep waiting and patiently sending emails, hoping for a response? Or is there some other option for me at this point (aside from posting here)? Has anyone else had this much trouble getting a refund?

At this point, I have no further desire to continue doing business with this company.

Author:  Lord_Megatron [ September 13th, 2017, 7:31 pm ]
Post subject:  Re: Refund Approved, But Not Received?

Again it seems they have bitten more than can chew with this kickstarter campaign. I am also requesting a refund for this KS and wonder when I'll hear back from them.(3 weeks and waiting) Its also sad to see this was posted 8 days ago, with no response from anyone from the company. All i can really say is wait, I'm sure they will come through.

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